Title

Managing Working Relationships

Duration

1 day.

Aim

To enable staff to identify and practice key interviewing skills.

Learning Objectives

• to identify, explore and practise the skills needed to develop and maintain co-operative working relationships and to give and receive constructive feedback
• to explore the use of assertive behaviour in effectively managing working relationships with individuals and teams
• to identify and practise the skills needed for successfully negotiating with supervisors and colleagues

Programme

• Introductions, aims and objectives, establishing confidentiality
• Assertive, non-assertive and aggressive behaviour – group exercise
• What are the consequences of being assertive? – individual exercise
• Beliefs, rights and responsibilities – handouts/brainstorming session
• Negotiation skills and techniques – practical exercises covering
  • body language,
  • disagreeing,
  • asking for what you want,
  • handling criticism,
  • saying no,
  • dealing with criticism,
• Increasing your assertiveness – small group exercise
• Giving feedback – team exercise involving observation and feedback
• Review, questions and close