Title

Coaching Skills

Duration

1 day.

Aim

To enable staff to structure the coaching process and explore different coaching techniques.

Objectives

Participants will explore different ways in which people learn together with techniques for accommodating different learning styles. They will have the opportunity to practice different techniques during the day using role play.

Evaluation

Each participant will be expected to participate in the role play and to produce a personal action plan identifying areas on which to concentrate in their workplace.

Participants will be provided with feedback both from the trainer and from other members of the group.

Course Content

• Introduction and establishing confidentiality
• Coaching skills exercise
• Communication skills
• How people learn
• Helping people to help themselves
• Situational leadership and the Jocari Window
• Dealing with difficult situations/people
• Identifying and meeting training needs
• Summary, review and finalising personal action plans

Training Methods

Individual and group work and role play.